FAQ's

How do i change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Return Policy. Once we receive back your order, a store credit will be given.

What payment methods do you accept?

We accept VisaMasterCardDiscoverAmerican ExpressPayPalAmazon Pay, and store credit via Fashion Nova E-Gift Cards. Please note: E-Gift Cards are exclusive to online purchases only. Similarly, our retail store issued Gift Cards are exclusive to in-store purchases only and are not valid for online use.

Oops, I was excited to place my order and I forgot to use my code.

Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!

How long does processing and shipping take? 

Since this is a custom order processing can take anywhere between 1-3 Business Days and shipping will take between 7-10 Business Days.